Welcome to the Mental Health Awareness Training for Admin and Billing Teams
Table of Contents
- Overall Mental Health Awareness
- Importance of Mental Health Services
- Understanding signs/presentation of mental health challenges
- Mental Health Customer Service
- Effective Communication Skills
- Active Listening
- Empathy
- Non-Judgmental Attitude
- Clear Communication
- Confidentiality
- Providing Information on Resources
- Scripts when Communicating with a Client
- De-escalation techniques
- Navigating an angry client
- Navigating high-risk situations (suicidality/homicidality/etc.)
- Navigating emotionally heavy phone calls
- Self-Care
- Self-care after a difficult phone call
- Understanding personal triggers
- Preventing burnout
4. Quiz
